Terms of service

TERMS AND CONDITIONS AT SAKURA COPENHAGEN

General information

Sakura Copenhagen
Gammel Kongevej 91
1850 Frederiksberg C
Denmark

CVR no.: 42891975
Phone: +45 22 62 69 66
Email: hello@sakuracph.dk

Prices

At Sakura Copenhagen, we reserve the right to correct any errors in the prices displayed on our website. We also reserve the right to change prices without prior notice. All products are subject to availability.

Payment

Sakura Copenhagen accepts the following payment methods:

  • VISA/Dankort
  • VISA
  • VISA Electron
  • Mastercard
  • Apple Pay
  • Google Pay
  • MobilePay
  • Bank transfer
  • Klarna

All amounts are stated in DKK (Danish kroner) and include Danish VAT. We reserve the right to correct pricing errors and for products that are sold out or discontinued.

Delivery

We dispatch orders 4–5 times a week. If your order is an urgent gift, please let us know in the comments field when placing your order.

We deliver throughout Denmark. We offer free shipping on orders over DKK 799. Otherwise, our standard delivery price is DKK 45, or DKK 59 for home/direct delivery.

Orders will be delivered to the nearest parcel shop or to the delivery address provided when placing the order, unless otherwise agreed. If you prefer a specific parcel shop, please let us know in the comments field.

Your order will usually be shipped with GLS, but we may also use PostNord, DAO, DHL or Bring.

Special delivery terms apply to certain products. These terms will be clearly stated before purchasing the relevant products.

We also ship internationally. Shipping costs vary depending on the destination. Shipping rates for the EU and the rest of the world will be displayed before payment.

Right to make a complaint

You have a 2-year right to make a complaint in accordance with the Danish Sale of Goods Act. This right covers defects in materials and/or manufacturing. It does not cover normal wear and tear, defects or damage caused by improper handling of the product/service.

You must notify us of any defect within a reasonable period after discovering it. To make a complaint, please email: hello@sakuracph.dk

Returns for online purchases

You have a 14-day right of return on items purchased from our online store. After 14 days, refunds are no longer available, but you can exchange the item for another product or receive store credit within 30 days.

The return period begins on the day:

  • You receive your order.
  • You receive the final item, if several different items were ordered in one order but delivered separately or in multiple shipments.
  • You receive the final shipment or part, if the order consists of several shipments or parts.

You cannot cancel your purchase simply by refusing to accept the delivery without also clearly notifying us that you wish to cancel your purchase.

Returns

You must notify us before sending an item back. Please contact us by email at hello@sakuracph.dk and clearly state that you wish to exercise your right of withdrawal.

If you wish to return an item to us, please send it to:

Sakura Copenhagen
Att. Nina Krone
Gammel Kongevej 91
1850 Frederiksberg C
Denmark

You must return your order without undue delay and no later than 14 days after notifying us that you wish to exercise your right of withdrawal.

Please note that the items are your responsibility until they have been safely received by us. Returned items must be unused, in the same condition as when received, and all tags and original packaging must be intact. Please include a copy of your order confirmation in the package.

Return shipping costs are not covered by Sakura Copenhagen, and the shipping costs for the original order will not be refunded.

Once we have received your return and the above conditions have been met, your return will be processed within 10 business days. You will receive an email, and the refund will be issued using the same payment method used for the original purchase.

We do not accept packages sent cash on delivery. Please note that we do not collect packages from parcel shops. Our store is closed on Sundays, so please do not arrange for a return package to be delivered to us on a Sunday.

Shipping damage

If your order is lost during transit, or if you notice upon delivery that your order has been damaged, it is important that you contact us as soon as possible and attach a photo of the damaged item in its original box.

Please make sure to include photos of the damaged package, including the shipping label and the packaging.